Frequently Asked Questions
FAQs Frequently Asked Questions surfers surfing

SHIPPING INFORMATION
When it comes to online shopping, figuring out how much the total is a headache. So you will appreciate it when there are no surprise fees during the checkout process. Below is our simple Flat Rate Shipping costs to make it easy to calculate. 

UNITED STATES: (5-10 business days) - $5 Flat Rate Shipping
CANADA & INTERNATIONAL: (10-25 business days) - $10 Flat Rate Shipping

►*Jewelry, accessories, and compression-clothing: (may take 15-30 business days due to the nature of the item & facility)

FREE USA STANDARD SHIPPING ON ORDERS $49+
Customers enjoy free standard shipping for orders over $49 to an address in the contiguous U.S. This discount will be applied automatically during checkout. No codes or coupons required.

**CHRISTMAS/HOLIDAY DEADLINES: please allow an EXTRA 2 WEEKS during the November / December holiday season due to the increased carrier load impact. Order cut-off dates is Dec 11th for arrival on the 24th for USA. International orders must place before December to be safe. 

We are not responsible for stolen or lost packages, packages sent to the wrong address, weather-delayed arrival caused by the courier, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Any duty fees charged will also be the responsibility of the recipient. Please check with your country's policy before placing an order.


DO YOU OFFER EXPEDITED SHIPPING?
We know you came here last-minute for a birthday gift, didn't you? Bummer dude, at this time we do not offer expedited shipping. We still suggest buying it for them because it was chosen with love by you. Surely the birthday recipient won't mind it being late, it's worth the wait. ^__^

WHAT SIZE SHOULD I GET?
Most of our t-shirts are slim-fit and runs a bit small. We have provided very detailed information for you. PLEASE MAKE SURE to check the Size Charts page for measurements before purchasing, as there are no exchanges or refunds on a size you have selected. Get the measuring tape out and you won't regret it.

EXCHANGE POLICY
Each product are fresh Made-to-Order on demand with a unique combination of size/color/style/design of your choice. Due to the nature of this custom variation process, we only accept exchanges/replacement for the following:
- if the item is defected or damaged
- if we sent you the wrong item than you ordered
- if the print does not look like the listing

Detailed measurement size charts are provided for you to get the right fitting. We strive to have it created uniquely made for each individual, just made for that person. Though we cannot exchange if you ordered the wrong size, we may be able to offer another shirt with a different size at a 50% discount rate, let us know. You can keep the original shirt to match with someone else! ;)

Non-clothing products: If you are not satisfied with the item, simply return the items to us in their original condition and packing within 30 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item, if you preferred.


RETURNS or REFUNDS
Since you can choose a unique combination to be created, it is one-of-a-kind special. It will be hard for us to resell that exact special product creation you created. Hope you can understand why and sympathize. All sales are final (except non-clothing items).

Nevertheless, we are understanding & nice dudes, let us know about your situation and maybe we be able to issue a refund for returned items. We really want you to be satisfied & happy with your shopping experience just like our thousands of lovely customers. If there are any issues, message us before leaving a feedback. PLEASE give us a chance to work things out and resolve it by making it right. :)


IS YOUR WEBSITE SAFE & SECURED?
YES! All credit cards accepted. We process all orders through Shopify's secure merchant services shopping cart and our site is encrypted with 128-bit security so your personal information is always safe. Shopify is certified Level 1 PCI DSS compliant. 

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WHERE CAN I POST OF PICTURES?
Gnarly dude, you lookin' fine eh? We have Instagram or Facebook where you can tag us or submit it them to contact@theshirtdudes.com


WILL I LOOK GOOD IN MY NEW SHIRT DUDES TEE?
Yes totally rad, as long as you're not an ugly person. Just kidding... nobody's ugly :)


WE REALLY WANT YOU TO BE SATISFIED & HAPPY
► Message us for any other questions or issues before leaving a feedback. Please give us a chance to work things out and resolve it by making it right.